Root cause analyses according to 5Why and Ishikawa (QMH-450)


1 day


  • Determination and description of 5M influences in an Ishikawa diagram (fishbone resp. root cause effect diagram)
  • Methodology of Ishikawa diagrams
  • 5Why questioning technique in delimitation to brainstorming
  • Identification of root causes by means of 5Why and/or Ishikawa

Learning outcome:

  • Overview of methods to identify root causes
  • Insight in the identification of root causes; distinction of failure effect versus root cause

Target group:

Employees in process groups, Quality and Project Manager, process  owner and auditors

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