1 day
Root cause analyses according to 5Why and Ishikawa (QMH-450)
Duration:
Topics:
- Determination and description of 5M influences in an Ishikawa diagram (fishbone resp. root cause effect diagram)
- Methodology of Ishikawa diagrams
- 5Why questioning technique in delimitation to brainstorming
- Identification of root causes by means of 5Why and/or Ishikawa
Learning outcome:
- Overview of methods to identify root causes
- Insight in the identification of root causes; distinction of failure effect versus root cause
Target group:
Employees in process groups, Quality and Project Manager, process owner and auditors