Description

8D problem solving method (QMH-340)

Duration:

2 days

Topics:

  • Approach according to the 8D method
  • The 8 disciplines
  • Building an interdisciplinary team
  • Distribution of tasks and responsibilities inside the team
  • Precise problem description
  • Investigation of causes by the means of management tools
  • Determination and conduction of corrective and preventive actions
  • Preparation of 8D reports

Learning outcome:

  • Insight into team-oriented problem solving strategies according to the 8D method
  • Overview how existing data can be evaluated and missing information can be requested
  • Overview how problems can be solved systematically and their recurrence can be avoided

Target group:

Engineers and technicians with the following tasks: after sales, complaint management, round tables, quality management, development, production or marketing/sales

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