1 day

• Project and process management
• Process documentation
• The turtle model in process management
• Process-oriented approach
• Process and data analysis
• Key indicators of processes
• Implementation and optimization of processes
• Team moderation and process communication

• Overview on the process-oriented approach
• Insight, how methods for process analyses and optimization can be used and how the process management might be improved
• Insight in the opportunities to transfer the ‘lessons learned’  to future tasks

Quality Representatives and Manager, SQM, Plant QM, internal and external auditors, members of improvement teams, experts